We Respond When Every Minute Counts
Stop all water use. Do not flush, do not run sinks. If water is rising, move valuables to higher ground and open a window. A licensed plumber is dispatched while you're still on the line.
Is This a Drain Emergency? Here Is How to Tell.
Is This an Emergency?
If sewage is backing up through floor drains, multiple fixtures are failing at once, or you smell sewer gas with visible moisture, this is an active emergency. If you are unsure, call anyway — a quick assessment over the phone costs nothing.
What Happens the Moment You Call
What You Can Do Right Now to Limit the Damage
Stop all water use immediately — every flush adds volume to a system that cannot drain. If water is rising fast, locate the main shutoff valve (typically in the basement near the front wall) and turn it clockwise. Open windows to ventilate sewer gas, move valuables and electronics off the floor, and switch off electrical circuits in the affected area from the main panel. Do not pour chemical drain cleaners into a backed-up system — they create a caustic hazard without clearing the blockage. Take photos for insurance documentation while you wait.
- Diagnosis first, then a written quote
- No hidden fees or after-hours surcharges
- The quoted price is the final price
You Approve the Price First
- Every emergency visit includes a workmanship warranty
- Recurrence within warranty? We return at no cost
- Follow-up inspection available to confirm the fix
Workmanship Guaranteed
Once the Crisis Is Resolved, Two Things Are Worth Knowing
After the Emergency
An emergency call fixes the immediate problem. But most drain backups have an underlying cause — and most can be prevented from happening again. These two services connect directly to what you just experienced.
What Happens From the Moment You Call
You Call
Plumber Responds
Backup Contained
Questions Our Customers Ask During Emergencies
Honest answers about this service and what the process actually involves.
Contact UsHow does emergency pricing work? Am I going to get gouged at 3 AM?
Emergency service carries a premium over standard scheduling — that is industry-wide for 24/7 availability. But every job is quoted before work begins, and you approve the price before a single tool comes out. The number you hear is the number you pay.
Can the problem always be fixed the same night?
The vast majority of emergency backups are cleared on the first visit. Occasionally, a situation involves collapsed pipe or severe root intrusion that requires excavation. In those cases, temporary clearing restores drainage for the night, and a return visit completes the permanent repair.
How do I know if this is a real emergency or if it can wait until morning?
If water or sewage is actively entering your living space, do not wait. If a single drain is slow but nothing is backing up, morning is likely fine. Not sure? Call and describe what you are seeing — we will tell you honestly whether it can wait.
What areas do you cover, and how fast can someone get here?
Full emergency coverage spans Toronto and immediate surrounding areas. Average response time is under 90 minutes across the city, including overnight and weekends.
What if the problem turns out to be the city’s sewer, not mine?
That is identified quickly during assessment. If the blockage is in the municipal main, you will be advised to contact Toronto 311. There is no charge for the assessment when the problem is not yours to fix.
(416) 807-6713
Drain backup. Sewage. Flooding. That is what this line is for. A real person answers. A licensed plumber responds.
- Licensed & Insured Professionals
- 24/7 Emergency Response Available
- Clear Pricing — No Hidden Fees
- No-Obligation Assessment
- 15+ Years Experience in the GTA
Or call us directly at (416) 807-6713